Privacy Policy

1. Introduction

EXTFOX, operated by IEKSTFOKS DOEL ("we," "us," or "our"), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or engage with us as a client.

We serve clients across Europe, America, Canada, and Australia, and we are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European clients.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services:

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, business address
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Project Information: Project requirements, specifications, communications, and files shared during project execution
• Account Credentials: Usernames, passwords, and authentication information for systems you grant us access to

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services, including project execution, technical support, and client communication
• Communication: To respond to your inquiries, send project updates, provide customer support, and send administrative information
• Billing and Payment: To process payments, manage invoices, and handle financial transactions
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To manage our business, analyze usage patterns, improve our services, and develop new offerings
• Security: To protect against fraud, unauthorized access, and other security threats
• Marketing: With your consent, to send you promotional materials, newsletters, and updates about our services

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors for handling transactions
• Cloud hosting providers for data storage and infrastructure
• Analytics services to understand website usage
• Email service providers for communication
• Project management and collaboration tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activities on our website. For detailed information about the types of cookies we use, how we store them, and how you can manage your cookie preferences, please see our Cookie Policy.

Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 European Economic Area (EEA) Rights (GDPR)

If you are located in the EEA, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request limitation of processing of your data
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent where processing is based on consent

7.2 Other Jurisdictions

Clients in the United States, Canada, and Australia may have similar rights under applicable state, provincial, or federal laws. We will honor all valid requests in accordance with applicable law.

7.3 Exercising Your Rights

To exercise any of these rights, please contact us at support@extfox.com. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

We may need to verify your identity before processing your request to ensure the security of your information.

8. International Data Transfers

As a global technology company, we may transfer and process your personal information in countries outside your country of residence, including North Macedonia, where our primary operations are located.

When we transfer personal data from the EEA to countries outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

By using our services, you consent to the transfer of your information to North Macedonia and other jurisdictions where we operate.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• The potential risk of harm from unauthorized use or disclosure

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

11. Third-Party Links

Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending an email notification to active clients
• Displaying a notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your privacy concerns.